Frequently Asked Questions

To place an order, register or log in as a guest at the online store and accept the Terms and Conditions. Select the products, complete the purchase, and choose one of the available payment methods. After confirming the order, you will receive a validation email. Payment must be completed within 24 hours, and the invoice will be sent later.

Any customer is entitled to cancel their order within a maximum period of 14 days after the order delivery date, under the terms of the right of fast termination (Decree-Law No. 24/2014, of February 14).

Monarch Royal Bedding guarantees the correct and timely shipment of your order, but is not responsible for any delays caused by the carrier.

The estimated delivery time varies between 2 and 15 business days after payment confirmation, with shipping being the sole responsibility of the carrier.

Order tracking

• The customer can track the shipment of their order via the tracking link provided by the carrier responsible for its delivery.
• After confirmation of payment for the order, a link will be sent to the customer by email, allowing them to track their order. From here, the customer can follow the entire process, from the Monarch Royal Bedding factory to the delivery of the order to the address previously indicated by the customer.
• If the customer is not available at the time of delivery, it is their sole responsibility to contact the carrier and arrange a new delivery date.
• The carrier's contact details can be found on the delivery attempt notice left in the customer's mailbox.

For the return or exchange of the order to be accepted, it is essential that the following rules are followed:

• The product must be sealed, inside its original packaging.
• If the product box does not have a seal, you must keep the product seal intact, or any other protection for its use.
• You must ensure that components such as samples, gifts, and instructions are included with the product, respecting the original shipping conditions.
• Keep the receipt, bearing in mind that a copy of it must accompany the returned product.

After confirmation of the order, the maximum period for sending the product(s) to our address, together with a copy of the invoice, is 7 business days. If the above points are respected, the value of the order will be refunded within a maximum period of 30 days. In the case of product exchanges, the cost of shipping the replacement product(s) is the responsibility of the customer.

All products sold by Monarch Royal Bedding are covered by a 3-year warranty of conformity from the date of delivery and assembly. This warranty covers any manufacturing defects or non-conformities in the products.

For any additional questions or after-sales assistance, customers can contact Monarch Royal Bedding through the following channels:

• Phone: 910 702 220 (Call to national mobile network) or 256 935 527 (Call to national landline network).
• WhatsApp: Available for direct contact.
• Email via: info@monarchbedding.com

The Customer Support team is available to answer questions and assist with any issues related to the products sold.

Monarch Royal Bedding is committed to resolving any complaints quickly and effectively. Customers can submit their complaints through the Complaints Portal or directly through the contacts provided by the company. Our Customer Support team is available to review each case and find appropriate solutions to ensure customer satisfaction.