Return Request

At monarchbedding.com, our goal is to take care of you and your rest. Your complete satisfaction is important to us.

The purchasing process is easy and completely transparent. However, if you are not satisfied, you have 14 days from the date of receipt of your order to exchange or return the products.

The cost of shipping returned products is the responsibility of the customer.

Indicative shipping costs

• Open mattresses, headboards, and wooden kits - €50
• Rolled mattresses, pillows, and accessories - €10

To return or exchange an item, simply:

Fill out the form
Indicate the product(s) you wish to return and/or exchange and the reason.
Once you have submitted your exchange and/or return request, our team will contact you within 10 days to assist you with your return or exchange.

It is important that:

• Please wait for us to contact you.
• In order to return and/or exchange products, they must be preserved and in the same condition as when received.

Rules for Exchanges, Returns, and Warranty

The Compra e Dorme Lda. warranty applies exclusively to items that are in good condition and hygienic.

Situations covered by the warranty

Items must be well cared for, without stains, dirt, holes, or open seams.

The warranty covers:

• Variations in length, width, or height of up to 3 cm reported within 14 days of receiving the order;
• Depressions of up to 3 cm in mattresses up to 6 months old, provided they are in good visual condition. A depression is considered when there is a difference greater than 3 cm from the height stated in the product's technical specifications. Less than 3 cm is a natural difference due to use);
• Exchanges;
• Manufacturing, material, or assembly defects;
• Stains or dirt on mattresses that are still properly packaged.

Cases subject to technical analysis

Some situations will be evaluated on a case-by-case basis:

• Depressions greater than 3 cm in mattresses between 6 months and 3 years old (the mattress must be clean, in good condition, and fast of defects) (A depression is considered to be a difference greater than 3 cm from the height stated in the product's technical specifications. Less than 3 cm is a natural difference due to use);
• Unnatural noises in the product.

Situations not covered by the warranty

Complaints will not be accepted in the following cases:

• Deductions and variations in length, width, and height of less than 3 cm;
• General discounts on mattresses over 3 years old, even when using a bed of the same brand;
• Manufacturing, material, or assembly defects (seams, holes, broken or cracked parts, assembly problems) reported more than 14 days after receipt of the item;
• Missing parts in complaints made after 14 days of receipt (each package must be checked upon delivery);
• Repetition of rebates already claimed previously.
• Creases and malformation of the mattress within the first 5 days after receiving the mattress (due to compression during packaging);
• Creases and malformation of the mattress if the item has not been opened within 15 days of receipt.

Important information

All complaints must be accompanied by clear photographs of the item, taken from various angles (front, top, and sides), and the respective invoice or order reference.
In the case of mattresses, it is also mandatory to send photographs of the bed frame and the bed on which the mattress is placed.

If there is a request for an exchange for sizes other than those ordered, for which the company is responsible, the following must be sent:

• Photographs of the external labels on the packaging;
• If the mattress is already open, take a photo of the label sewn onto the side of the mattress.

In the case of product exchanges, the shipping cost of the replacement product(s) is the customer's responsibility.