The website monarchbedding.com belongs to the company Compra e Dorme, Lda, headquartered at Rua 25 de Abril, nº 383 Centro Empresarial 3CE, 4520-115 Santa Maria da Feira, Portugal, with NIPC PT515541923, and aims to sell all the products you need for a peaceful night's sleep. From mattresses to pillows and duvets.
These General Terms and Conditions of Contract and Use apply to all visitors to the monarchbedding.com website, as well as to any commercial transactions through this online store.
Browsing the website and purchasing any product on monarchbedding.com implies acceptance of all of the following points.
Compra e Dorme, Lda reserves the right to change these terms and conditions without prior notice, with any changes being published on the monarchbedding.com website.
Personal Data Protection
At monarchbedding.com, we guarantee the complete confidentiality of all data provided. Your data is stored solely and exclusively to facilitate your customer experience on the monarchbedding.com website, enabling us to provide a more personalized shopping and communication experience.
You may cancel your account or change your personal details and communication preferences at any time.
Payment Methods
Monarchbedding.com offers payment via ATM, Mbway, PayPal, Klarna, Credit Card and Cash on Delivery.
Selling price of products
The sale price of each product is determined by monarchbedding.com and may be fastly changed at any time; changes in the sale price of the product do not affect orders whose receipt and acceptance have already been confirmed to the customer.
The selling price of the Products indicated on monarchbedding.com includes VAT at the applicable legal rate.
The indicated sale price does not include delivery costs for the Product, which apply only to the autonomous regions. These costs amount to €30 per unit.
The sale prices of the products are those shown, unless an error in their indication has been detected by monarchbedding.com prior to delivery to the customer.
In this case, the customer will be immediately contacted via email sent to the email address provided by them.
The Customer may choose to keep their order at the correct price or cancel it.
Fast Shipping
Fast Shipping is valid for all orders placed on monarchbedding.com with a shipping address in mainland Portugal.
For orders shipped to the Autonomous Regions, a surcharge applies to orders of €80 or more.
The order value refers exclusively to the sum of the final cost of the products. Any discount is deducted at the time of purchase and already includes additional shipping costs.
Delivery Times
Provided there are no stock issues, all orders placed on monarchbedding.com are processed logistically within a maximum of 3 business days.
This period may be changed if one or more products in the order are temporarily unavailable.
If any of the products are unavailable, the customer will be contacted and informed of the expected timeframe for restocking.
If you do not wish to wait for the missing product to be restocked, you can choose a replacement product or cancel your order.
In the event of a replacement order, a price adjustment must be made.
If you wish to cancel this/these product(s), the rest of your order will be shipped immediately and the value of the canceled product(s) will be refunded to you.
Delivery times vary depending on the destination and handling time at the carriers.
- Shipping to mainland Portugal: 2 to 3 business days
- Madeira and the Azores: Between 2 and 15 business days, depending on the chosen transport service (plane or boat)
This delivery time may vary during exceptional periods of increased demand, such as holidays or Christmas season.
Delivery Schedule
If no one is at the address to receive the goods, a notice will be left in the mailbox requesting contact to schedule a new delivery.
Tracking
Once you have completed your order and it has been processed, you will receive an email with the associated tracking code.
Exchange and Return Policy
At monarchbedding.com, our goal is to take care of you and your rest. Your complete satisfaction is important to us.
The purchasing process is easy and completely transparent. However, if you are not satisfied, you have 14 days from the date of receipt of your order to exchange or return the products.
The cost of shipping returned products is the responsibility of the customer.
To return or exchange an item, simply:
- Contact our Customer Support team by email at: info@monarchbedding.com
- Mention the associated order number;
- Indicate the product(s) you wish to return and/or exchange.
Once you have sent your exchange and/or return request, you will receive an email within 10 days confirming receipt of your request and reminding you of all the details for returning the product(s).
It is important that:
- Please wait for our email with the return details.
- In order to return and/or exchange products, they must be preserved and in the same condition as when received.
Rules for Exchanges, Returns, and Warranty
The Compra e Dorme Lda. warranty applies exclusively to items that are in good condition and hygienic.
Situations covered by the warranty
Items must be well cared for, without stains, dirt, holes, or open seams.
The warranty covers:
- Variations in length, width, or height of up to 3 cm reported within 14 days of receiving the order;
- Depressions of up to 3 cm in mattresses up to 6 months old, provided they are in good visual condition. A depression is considered when there is a difference greater than 3 cm from the height stated in the product's technical specifications. Less than 3 cm is a natural difference due to use);
- Exchanges;
- Manufacturing, material, or assembly defects;
- Stains or dirt on mattresses that are still properly packaged.
Cases subject to technical analysis
Some situations will be evaluated on a case-by-case basis:
- Depressions greater than 3 cm in mattresses between 6 months and 3 years old (the mattress must be clean, in good condition, and fast of defects) (A depression is considered to be a difference greater than 3 cm from the height stated in the product's technical specifications. Less than 3 cm is a natural difference due to use);
- Unnatural noises in the product.
Situations not covered by the warranty
Complaints will not be accepted in the following cases:
- Deductions and variations in length, width, and height of less than 3 cm;
- General discounts on mattresses over 3 years old, even when using a bed of the same brand;
- Manufacturing, material, or assembly defects (seams, holes, broken or cracked parts, assembly problems) reported more than 14 days after receipt of the item;
- Missing parts in complaints made after 14 days of receipt (each package must be checked upon delivery);
- Repetition of rebates already claimed previously.
- Creases and malformation of the mattress within the first 5 days after receiving the mattress (due to compression during packaging);
- Creases and malformation of the mattress if the item has not been opened within 15 days of receipt.
Important information
All complaints must be accompanied by clear photographs of the item, taken from various angles (front, top, and sides), and the respective invoice or order reference.
In the case of mattresses, it is also mandatory to send photographs of the bed frame and the bed on which the mattress is placed.
If there is a request for an exchange for sizes other than those ordered, for which the company is responsible, the following must be sent:
- Photographs of the external labels on the packaging;
- If the mattress is already open, take a photo of the label sewn onto the side of the mattress.
In the case of product exchanges, the shipping cost of the replacement product(s) is the customer's responsibility.